Outstanding Customer Serv....

Reviewed Dec 10, 2012

Aquamarine/Sapphire Eternity Band.My only regret is that I didn't contact trijewels.com first-next time.I will! Here's what happened - I purchased a similar ring for my wife (25th anniversary) from a big online jeweler.. My wife loved the ring but the size was huge (I ordered a size 9 but the ring they sent measured an 11). I called the company and they told me they would pick up and send a size 8 (which we decided would work and they assured me was in stock). After several weeks and unanswered emails, I called to find out they didn't have any more of these rings - in any size - discontinued. We were both so disappointed. I then purchased her another ring rom another jeweler(not an eternity band, but it had both aquamarine and sapphire). She wasn't happy with that one because of the color of the aquamarine. The other aquamarines she owns are basically clear (like a diamond) with a very faint blue tint - this is what we wanted. I know some jewelers try to pass off blue topazes for aquamarines and this may have been the case as the blue was considerably darker. Returned that one. Contacted Trijewels.com. Vijay answered my email quickly and addressed all my concerns even though superstorm Sandy had just hit New York. To make sure all was right, he even sent me a ring sizer and a couple of real aquamarine stones as samples. He kept in contact through the entire process and the ring arrived right when he promised. Outstanding workmanship - outstanding service.

Dan R.
Florida, United States

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